Terms and Conditions of Use

Effective Date: March 1, 2014

Welcome to Rocket Travel! These Terms and Conditions of Use (the “Agreement”) set forth the legally binding terms governing your use of the services offered by Rocket Travel (the “Services”), both on the full and mobile versions of the web sites owned and maintained by Rocket Travel, Inc. Both the full and mobile versions of these sites are referred to collectively in this Agreement as the “Rocket Travel Site”. By using the Services, you agree to be bound by this Agreement, whether you are a "Visitor" (which means that you simply browse the Rocket Travel Site) or a "Registered User" (which means that you have registered with Rocket Travel). The term "User" refers to a Visitor or a Registered User. You may only use the Services if you agree to abide by all of the provisions of this Agreement and all applicable laws related to your use of the Rocket Travel Site, so please carefully review this Agreement. If you do not agree the terms of this Agreement, you should not visit the Rocket Travel Site nor use the Services.

Age Requirement

You must be 18 years of age or older to become a Registered User on the Rocket Travel Site. By submitting information through the Rocket Travel Site, you represent that you meet this age requirement.

Changes to Agreement or Services

Rocket Travel may at any time revise this Agreement by updating this posting and changing the effective date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Agreement.

Rocket Travel reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that Rocket Travel shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Services.

Privacy Policy

Your use of this Rocket Travel Site is governed by the Rocket Travel's Privacy Policy, and incorporated by reference into this Agreement.

Use of Copyrighted Materials/Trademarks

The content and information on the Rocket Travel Site (including, without limitation, price and availability of travel services), as well as the software and infrastructure used to provide such content and information, is proprietary to Rocket Travel or its affiliates, suppliers, and providers.

Any materials on this Rocket Travel Site, including without limitation any documentation, content, text, data, graphics, images, interfaces or other materials or works of authorship, (the "Materials") may be copyrighted materials owned by or licensed to Rocket Travel. All rights are reserved. The Materials contain trademarks, service marks and trade names which are owned by Rocket Travel and its affiliates, and may also contain brand and product names which are trademarks, service marks or trade names of third parties which are owned by their respective owners. Except as otherwise noted on the Rocket Travel Site, you are hereby authorized to view, cache, and print the Materials, subject to the following conditions: (1) any copy of the Materials or portion thereof must include the Rocket Travel copyright notice; and (2) Rocket Travel reserves the right to revoke such authorization at any time, and any such use by you shall be discontinued immediately upon notice from Rocket Travel.

Except as specifically authorized by Rocket Travel, you may not deep-link to the Rocket Travel Site for any purpose or access the Rocket Travel Site with any robot, spider, web crawler, extraction software, or any other automated process or device to scrape, copy, or monitor any portion of the Rocket Travel Site or any information, content, or material contained on the Rocket Travel Site. You may not frame any pages of the Rocket Travel Site or any content contained therein, whether in whole or in part, without the consent of Rocket Travel. Rocket Travel reserves all of its statutory and common law rights against any person or entity who violates this paragraph.

Links to this Site

You are granted a limited, nonexclusive right to create a "hypertext" link to this Rocket Travel Site provided that such link does not portray Rocket Travel or any of its other products or services in a false, misleading, derogatory, or otherwise defamatory manner. This limited right may be revoked at any time for any reason whatsoever. You may not use, frame, or utilize framing techniques to enclose any Rocket Travel trademark, logo or trade name or other proprietary information including the images found at the Rocket Travel Site, the content of any text or the layout/design of any page or any form contained on a page without the express written consent of Rocket Travel.

Registered User Accounts, Passwords, and Security

Certain areas of the Rocket Travel Site may be password-restricted and require you to become a Registered User before they can be accessed. You agree to maintain the confidentiality of your password, and are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur through the use of your password. You agree to immediately notify us of any unauthorized use of your password or any other breach of security. You agree that Rocket Travel cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

User Content Submissions

You acknowledge that you are responsible for the information, photographs, graphics, messages, content and other material that you upload, post, email or otherwise submit to the Rocket Travel Site or make available using the Service, and that you have full responsibility for each of your submissions, including its legality, reliability, appropriateness, originality, and copyright. Rocket Travel does not claim ownership of content (including photos and graphics) you submit or make available for inclusion on the Rocket Travel Site. However, you grant Rocket Travel a world-wide, royalty free, and non-exclusive license to use, distribute, reproduce, modify, adapt, and publicly display such content on the Rocket Travel Site.

Rocket Travel does not control the content posted by third parties via the Service and, as such, does not guarantee the accuracy, integrity or quality of such content. You understand that by using the Service, you may be exposed to content that is offensive, indecent, or objectionable. Under no circumstances will Rocket Travel be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Service.

You agree to not use the Service to:

Upload, post, email, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;

Impersonate any person or entity, including, but not limited to, a Rocket Travel official or travel supplier, or to falsely state or otherwise misrepresent your affiliation with a person or entity;

Upload, post, email, or otherwise make available any content that you do not have a right to make available;

Upload, post, email, or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," or any other form of solicitation;

Upload, post, email, or otherwise make available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

Intellectual Property and Copyright Infringement

You agree not to copy, reverse engineer, or attempt to discover the source code for Rocket Travel Site or any proprietary data contained therein, or distribute or create derivative works based on the Services, in whole or in part. You agree not to access the Services by any means other than through the interface that is provided by Rocket Travel for use in accessing the Services. In addition, any software that is made available from this Rocket Travel Site, including, without limitation, all HTML code and Web controls, are owned by or licensed to Rocket Travel. Any reproduction or redistribution of this software is expressly prohibited.

Rocket Travel respects the intellectual property of others. If you believe that your work has been copied and posted on the Rocket Travel Site in a way that constitutes copyright infringement, we will respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act of 1998 (the “DMCA”), a federal law that provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. The requirements for notices under the DMCA.

Rocket Travel, Inc.’s agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

By email:

concierge@rocketmiles.com

By mail:

560 W Washington
Chicago, IL 60661

We suggest that you consult with a legal advisor before filing a notice under the DMCA. Also, be aware that there can be penalties for false claims under the DMCA.

Termination

You agree that Rocket Travel may, at its sole discretion and without prior notice, immediately terminate your account and access to the Services. Cause for such termination shall include, but not be limited to, (a) breaches or violations of this Agreement, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) unexpected technical or security issues or problems, (e) extended periods of inactivity, (f) you have engaged in fraudulent or illegal activities, and/or (g) nonpayment of any fees owed by you in connection with use of the Services. Termination of your account includes (1) deletion of your password and all related information, files, and content associated with or inside your account (or any part thereof), and (2) barring further use of the Services. Further, you agree that all terminations for cause shall be made in Rocket Travel's discretion and that Rocket Travel shall not be liable to you or any third-party for any termination of your account or access to room reviews created using the Service.

Liability Disclaimer

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ROCKET TRAVEL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND. ROCKET TRAVEL MAKES NO WARRANTY THAT (i) THE SERVICES WILL MEET YOUR REQUIREMENTS, (ii) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS, AND (v) ANY ERRORS IN THE SERVICE WILL BE CORRECTED. THE INFORMATION, SOFTWARE, AND SERVICES ON THE ROCKET TRAVEL SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, ROCKET TRAVEL DISCLAIMS ALL LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF HOTEL, AIRLINE, AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS ROCKET TRAVEL SITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS ROCKET TRAVEL SITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND ROCKET TRAVEL DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. ROCKET TRAVEL AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THE ROCKET TRAVEL SITE AT ANY TIME. ROCKET TRAVEL AND ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

ROCKET TRAVEL SUPPLIERS, INCLUDING WITHOUT LIMITATION AIRLINES, HOTELS, TRAVEL AGENCIES, AND TOUR OPERATORS, PROVIDING TRAVEL OR OTHER SERVICES FOR OR THROUGH ROCKET TRAVEL ARE NOT AGENTS OR EMPLOYEES OF ROCKET TRAVEL. ROCKET TRAVEL MAKES NO WARRANTIES OR GUARANTEES WITH REGARD TO THE SERVICES PROVIDED BY THIRD PARTY SUPPLIERS. ROCKET TRAVEL IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. ROCKET TRAVEL HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND IT HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSION, DELAYS, RE-ROUTING, OR ACTS OF ANY GOVERNMENT OR AUTHORITY. IN NO EVENT SHALL ROCKET TRAVEL AND ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS ROCKET TRAVEL SITE OR WITH THE DELAY OR INABILITY TO USE THIS ROCKET TRAVEL SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS ROCKET TRAVEL SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE ROCKET TRAVEL SITE. NOTWITHSTANDING THE FOREGOING, IN NO EVENT WILL THE TOTAL, CUMULATIVE LIABILITY OF ROCKET TRAVEL (OR ITS AGENTS OR SUPPLIERS) FOR DAMAGES UNDER THIS AGREEMENT EXCEED THE AMOUNTS EARNED BY ROCKET TRAVEL FOR THE PRODUCT OR SERVICE GIVING RISE TO SUCH DAMAGES.

Indemnification

You agree to defend, indemnify and hold Rocket Travel harmless from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature including but not limited to legal fees, brought by (i) by third parties arising out of content you submit, post, transmit, or make available through Rocket Travel or your use of the Services, iii) any third party arising out of your use of the Services or the use of the Services by any person using your account and/or password, or (iii) by third parties arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

No Unlawful or Prohibited Use

As a condition of your use of this Service, you warrant that you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You acknowledge that Rocket Travel may or may not pre-screen content, but that Rocket Travel has the right (but not the obligation) at its discretion to screen, refuse, or move any content that is available via the Services. Without limiting the foregoing, Rocket Travel and its designees shall have the right to remove any content that violates this Agreement or is otherwise objectionable.

Advertising and Links to Third-Party Sites

This Rocket Travel Site contains hyperlinks to web sites operated by parties other than Rocket Travel. Such hyperlinks are provided for your information and reference only. Rocket Travel does not control such web sites and is not responsible for their contents or your use of them. Rocket Travel's inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

Travel Purchases and Destinations

The Rocket Travel Site allows Registered Users to make legitimate reservations or otherwise transact business with suppliers of travel-related goods and services, and for no other purposes. You agree to be financially responsible for all of your use of this Rocket Travel Site (as well as for use of your account by others, including, without limitation, minors living with you). You also warrant that all information supplied by you or Registered Users of your household in using this Rocket Travel Site is true and accurate. You agree that the travel services reservations facilities of the Rocket Travel Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act; any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You understand that abuse of the travel services reservation facilities of the Rocket Travel site may result in you being denied access to such facilities.

Where applicable, Rocket Travel will endeavor to allow you to earn miles or points in a frequent flyer or customer loyalty program for transactions undertaken on the Rocket Travel Site. However, Rocket Travel cannot guarantee that mileage or points will actually be awarded by airlines or other travel partners.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, and/or in your forfeiting any monies paid for such reservation(s) or purchase. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use the Rocket Travel Site.

Although most travel is completed without incident, travel to certain destinations may involve greater risk. By allowing Registered Users to purchase travel to particular destinations, Rocket Travel does not represent or warrant that travel to such points is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations.

Applicable Law

These terms and conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles. Any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in the federal and state courts located in Boston, Massachusetts; you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of this Agreement.

United MileagePlus award miles

Miles accrued, awards, and benefits issued are subject to change and are subject to the rules of the United MileagePlus program. Please allow 6-8 weeks after completed qualifying activity for bonus miles to post to your account. United may change the MileagePlus program including, but not limited to, rules, regulations, travel awards and special offers or terminate the MileagePlus program at any time and without notice. Bonus award miles, award miles and any other miles earned through non-flight activity do not count or qualify for Premier® status unless expressly stated otherwise. United and its subsidiaries, affiliates and agents are not responsible for any products and services of other participating companies and partners. Taxes and fees related to award travel are the responsibility of the member. The accumulation of mileage or Premier status or any other status does not entitle members to any vested rights with respect to the program. United and MileagePlus are registered service marks. For complete details about the MileagePlus program, go to www.united.com.

American Airlines AAdvantage® miles

American Airlines reserves the right to change the AAdvantage program and its terms and conditions at any time without notice, and to end the AAdvantage program with six months notice. Any such changes may affect your ability to use the awards or mileage credits that you have accumulated. Unless specified, AAdvantage miles earned through this promotion/offer do not count toward elite-status qualification or AAdvantage Million MilerSM status. American Airlines is not responsible for products or services offered by other participating companies. For complete details about the AAdvantage program, visit aa.com/AAdvantage.

American Airlines, AAdvantage, the Flight Symbol logo and AAdvantage Million Miler are trademarks of American Airlines, Inc.

Virgin America Elevate® points

To earn Elevate points, guests must provide their Elevate number at the time of the booking. Points will be awarded after completion of the stay and may be claimed retroactively within 6 months of check-out. Please allow 6-8 weeks for posting of Elevate points. For the full Elevate Terms and Conditions, go to http://www.virginamerica.com/frequent-flyer/elevate-member-guide.html.

TrueBlue points

First name and last name on Rocketmiles account must exactly match the first and last name on your TrueBlue account. You must enter your TrueBlue number at time of booking; TrueBlue account may not be added retroactively to any booking. TrueBlue points will not be granted retroactively for any previous bookings. Limit 1 TrueBlue account per Rocketmiles booking. Base earning rates will range between 1,000 – 5,000 TrueBlue points per night. Please allow 6-8 weeks following an eligible hotel stay for any earned TrueBlue points to be posted to your TrueBlue account. If you cancel your reservation or change your reservation in any way so that it no longer complies with the terms of an offer or if you “no show” for your reservation, you will not earn any TrueBlue points from that reservation and any TrueBlue points already rewarded will be debited from your account. Offer available to TrueBlue members with their account in good standing. Offer is not redeemable for cash, has no cash value, is nontransferable, and cannot be combined with other offers. Offer may be modified or discontinued at any time without notice or liability. TrueBlue points accrued and awards issued are subject to the Terms and Conditions of the TrueBlue rewards program.

Southwest Rapid Rewards®

To earn Rapid Rewards points, Members must provide their Rapid Rewards number at time of booking. Allow six to eight weeks for the Rapid Rewards Points to be posted to your account. All Rapid Rewards rules and regulations apply. For the full Rapid Rewards rules and regulations, go to Terms and Conditions.